Privacy Policy

Last updated: September 1, 2024

Introduction

Welcome to Kocket! At Kocket, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our Kocket app and related services (collectively referred to as the "Service"). By using the Service, you agree to the terms outlined in this Privacy Policy.

Information We Collect

Account Information

When you create a Kocket account, we collect:

  • Your email address
  • Authentication information from OAuth providers (if you choose to sign up using a social login)

Profile Information

After registration, you may choose to provide additional information for your profile, such as:

  • Name
  • Username
  • Profile picture
  • Native language
  • Languages you're learning

Usage Data

We collect data about your use of the Service, including:

  • Learning progress and activity
  • Quiz and exercise results
  • App usage statistics
  • Device information and IP address

Voice Data

Some lessons may involve speaking exercises. When you use these features:

  • Your voice recordings may be sent to third-party speech recognition services for processing.
  • We may collect and analyze your speech data to improve our lessons and product.
  • You can opt out of sharing your audio for product improvement in your Settings.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities on our website. You can manage your cookie preferences through your browser settings or our Privacy Preference Center.

Payment Information

If you make a purchase, we collect payment information through:

  • In-app purchase systems (e.g., Apple App Store, Google Play Store)
  • Our third-party payment processor, Paddle.com

We do not store your full payment details on our servers.

How We Use Your Information

We use your information to:

  1. Provide and improve the Service
  2. Personalize your learning experience
  3. Communicate with you about the Service
  4. Process payments and prevent fraud
  5. Analyze usage patterns to enhance our product
  6. Comply with legal obligations

Data Retention

We retain your personal information for as long as necessary to provide you with the Service and fulfill the purposes outlined in this Privacy Policy. When we no longer need to use your information, we will securely delete or anonymize it. Specific retention periods include:

  • Account information: Retained until you delete your account or request data deletion
  • Learning progress data: Retained for the lifetime of your account
  • Voice recordings: Deleted within 30 days after processing
  • Usage logs: Retained for up to 12 months

Children's Privacy

Kocket is not intended for use by children under the age of 13 (or the applicable age of digital consent in your country). We do not knowingly collect personal information from children under 13. If a child under 13 attempts to register, we will:

  • Request parental consent
  • Limit the information collected to what is necessary for the use of the Service
  • Provide parents with the ability to review, modify, or delete their child's information

Parents can contact us at privacy@kocket.app to review or request deletion of their child's information.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in compliance with applicable laws.

For users in the European Economic Area (EEA), United Kingdom, and Switzerland:

  • We comply with the EU-U.S. Data Privacy Framework (DPF) and the Swiss-U.S. DPF as set forth by the U.S. Department of Commerce.
  • We may transfer your personal data to countries that the European Commission has deemed to provide an adequate level of data protection.
  • Where we transfer data to countries not deemed adequate, we use standard contractual clauses or other appropriate safeguards.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, including:

  • Accessing your data
  • Correcting inaccurate data
  • Deleting your data
  • Opting out of certain data uses
  • Withdrawing consent
  • Requesting data portability
  • Objecting to certain data processing activities

To exercise these rights, please contact us at privacy@kocket.app. We will respond to your request within 30 days.

Links to Third-Party Websites

Our Service may contain links to third-party websites or services. We are not responsible for the content or privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by:

  • Posting a notice in the app
  • Sending you an email
  • Updating the "Last updated" date at the top of this policy

Please review this policy periodically for any changes. Continued use of the Service after changes are posted constitutes your acceptance of such changes.

Dispute Resolution

If you have any concerns or complaints about our privacy practices, please contact us at privacy@kocket.app. We will investigate and attempt to resolve any complaints and disputes regarding the use and disclosure of personal information.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Kocket Inc.

Email: privacy@kocket.app